Shipping Policy
Legal Disclaimer
Legal Disclaimer
The shipping time and delivery of orders placed through our website depend on the working conditions of our contracted shipping companies. The website owner cannot be held responsible for delays caused by shipping companies, address errors, weather conditions, public holidays, natural disasters, force majeure, or other circumstances beyond our control.
In case of loss, delay, or damage that occurs after the order has been handed over to the shipping company, the responsibility lies with the respective shipping company. In such cases, customers should contact the shipping company or inform us.
Any additional shipping costs arising from undeliverable shipments due to incorrect or incomplete address information will be borne by the customer.
Information regarding our shipping policy is subject to update without prior notice.
Basic Information About Our Shipping Policy
Shipping Policy – Basic Information
All orders placed through our website are carefully packaged and handed over to the courier within the specified preparation time after payment confirmation. Shipments are made through our contracted courier companies.
Order preparation times may vary depending on product availability, handmade nature, and order volume. Estimated delivery times are indicated during the ordering process or in the product descriptions.
Delivery times may vary depending on the recipient's location and the shipping company's operating conditions. Public holidays and force majeure events may extend delivery times.
Once the order is shipped, the customer will receive a tracking number. The customer can then track the status of their shipment through the shipping company.
Domestic and international shipping options, shipping costs, and delivery conditions are clearly stated during the ordering process.
What Should Be Included in the Shipping Policy
What Should Be Included in the Shipping Policy
The shipping policy should include the following information:
Order preparation (processing) time
Shipping areas (domestic / international)
Contracted shipping companies
Estimated delivery times
Shipping costs and pricing method
Tracking information will be provided when the order is shipped.
Responsibilities regarding incorrect or incomplete address information.
Information regarding shipping delays and force majeure events.
Procedure to follow in case of damage or loss during shipping.
Information regarding customs, taxes and additional charges (for international shipments)
We reserve the right to update and change our shipping policy.
Customers who shop on our website agree to the terms and conditions stated in our shipping policy.